RESCHEDULE, CANCELLATION AND REFUND POLICY
I understand that sometimes, life happens and you may need to reschedule or cancel your booking. This is our current policy:
CANCELLATION FOR PACKAGE
You can cancel your booking by sending an email to [email protected]
If the email is received within 24 hours of booking, you will receive 100% refund.
If the email is received between 24 and 48 hours of booking, you will receive 50% refund.
Beyond 48 hours, there is no refund. Given our turnaround time of 7 business days, we would have finished a substantial amount of work after 48 hours, which is why we do not offer refunds after 48 hours of booking.
- You can reschedule the appointment only once.
- Rescheduling up to 48 hours prior to booked appointment is free of cost.
- If you wish to reschedule within 48 hours of the booked appointment, it will be an added charge of 10% of the package cost. You will receive a special link to pay and proceed with the rebooking in this case.
CANCELLATION FOR CALLS
- Whether or not you attend the consultation call (if included in your package), the price of the package is the same.
- It is the responsibility of the client to remember and attend the consultation calls. No refund will be made if the appointment is missed or forgotten, unless extreme external circumstances.
Please direct all your queries to [email protected]